> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wiser.airwallet.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Airwallet+ Total Protect FAQ

# Airwallet+ Total Protect FAQ

## What is Airwallet+ Total Protect?

Airwallet+ Total Protect is a new option available when you add new device(s) in billing on the dashboard.

It gives you three choices:

* **Airwallet+ for new device(s) only**
* **Airwallet+ Total Protect** for **new device(s) plus all existing uncovered active devices**
* **No protection**

This option is designed to make it easier to extend Airwallet+ coverage to more of your devices in one step.

## Who will see the Total Protect option?

You will only see **Airwallet+ Total Protect** if you have **at least one active device that does not already have Airwallet+**.

If all of your active devices are already covered, you will only see the standard **Airwallet+ for new device(s)** option.

## What options will I see when adding new devices?

If you are eligible for Total Protect, you will be able to choose from:

* **Protect new device(s) only**
* **Total Protection** for new device(s) and existing uncovered active devices
* **No protection**

You may also see a message such as:

> Includes X existing devices

There will also be a **View devices list** option so you can download a list of the existing devices included in Total Protect.

## How do I know which existing devices are included?

If Total Protect is available to you, the flow will show how many existing uncovered active devices are included.

You can also select **View devices list** to download the full list of included devices before checkout.

## How does pricing work?

If you select **Total Protection**, your order summary updates immediately to show:

* The cost for your **new device(s)**
* The cost for your **existing uncovered devices**
* Your **updated total**, including tax and discounts where applicable

This helps you review the full price before completing checkout.

## Will I see the price change before I pay?

Yes. If you choose **Total Protection**, the pricing updates right away in the order summary so you can see the full cost before checkout.

## What happens if I only want to protect my new device(s)?

You can choose **Protect new device(s) only**. In that case, Airwallet+ will only be added for the new device(s) you are adding.

Your existing uncovered active devices will remain uncovered.

## Can I choose not to add protection?

Yes. You can select **No protection** if you do not want to add Airwallet+ during that flow.

## How will I be billed if I choose Total Protection?

If you choose **Total Protection**:

* Airwallet+ may be added to **multiple existing subscriptions**
* The system creates **one invoice per affected subscription**
* Your **first charge is prorated**
* Future renewals are added to your **normal subscription billing**

Because of this, you may see **multiple invoices**.

## Why did I receive multiple invoices?

If Total Protection adds Airwallet+ to devices across more than one subscription, the system will create **a separate invoice for each affected subscription**.

This is expected behavior.

## Why is my first charge different from future charges?

Your first charge may be **prorated**, which means it is adjusted based on where you are in your current billing cycle.

After that, renewals will usually be charged as part of your normal subscription billing.

## Will future renewals be charged separately?

In most cases, future renewals will be added to your normal subscription billing for the relevant subscription.

## Why do I not see Total Protect?

You will not see Total Protect if you do not have any **active devices without Airwallet+**.

In that case, only the standard Airwallet+ option for new device(s) will appear.

## Does Total Protect cover inactive devices?

No. Total Protect only includes **existing uncovered active devices**.

## Can I review included devices before checkout?

Yes. If you are eligible, you can use **View devices list** to download the list of existing devices that will be included with Total Protect.