> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wiser.airwallet.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Anton Troubleshooting

# Troubleshooting for Anton


| Problem / Trouble | Possible solution |
| ---- |
| The card is declined at the terminal during payment | Check the KYC information on the dashboard “Overview” page and verify that no information is missing. |
| Anton cannot find the location | Ensure Anton and at least one device on the location are powered on. |
| Anton showing a “no internet” symbol | Change the Network Operator or connect Anton to Wi-Fi. |
| Devices are greyed out or inactive | Verify the Airwallet devices are activated on the billing page. |
| Anton has been moved and transactions are declined | Update and restart Anton, then contact support if needed. |
| “Anton is not set up via the Airwallet dashboard yet” | Verify the Anton has been created and billing activated on the dashboard. |
| “Anton has not yet been activated on the dashboard” | Activate Anton on the billing page. |
| Anton cannot find any devices after pressing “Start” | Ensure the devices are powered on and activated on the dashboard. |
| Terminal freezes during payment | Restart or hard reset the payment terminal. |
| The tablet screen is black | Verify power supply and charge Anton for at least 15 minutes before restarting. |
| Anton can see the machine/device but cannot connect | Test whether the Airwallet app on your phone can connect to the machine/device. |
| “TAMPER DETECTED” shown on terminal | Contact Airwallet support immediately. |

# Additional troubleshooting
### Bluetooth® icon blinking on terminal
Try the following:
* Restart the payment terminal using the power button
* Restart the tablet by holding the side button
* Verify the device is correctly configured on the dashboard
* Hard reset the payment terminal using the reset button next to the USB-C port

### Slow loading times or sluggish system
This is usually caused by a poor internet connection.
Recommended actions:
* Perform a speed test on Anton
* Change the Network Operator if necessary
* Connect Anton to Wi-Fi if available

### “TAMPER DETECTED”
The payment terminal contains tamper protection mechanisms.
If tampering is detected:
* Sensitive information is erased automatically
* The terminal can no longer be used
* Contact Airwallet support immediately

# Support
If you need the password to exit ProKiosk mode on the Anton - please contact our support from your Airwallet Dashboard. 
If the problem persists or is not listed in the troubleshooting table, contact Airwallet support:
* Email: contact@airwallet.net
* Phone: +45 7870 9999
* Chat: __www.airwallet.net__