> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# FAQ: Administrative Fee on Inactive Accounts

### What is the administrative fee?
In some countries, Airwallet may apply a **small monthly administrative fee** to accounts that have been inactive for an extended period. The fee is deducted from your wallet balance.
### When does the administrative fee apply?
If your account is inactive for **six (6) consecutive months**, a monthly administrative fee **may** be deducted from your remaining balance (depending on your country).
### How much is the administrative fee?
The administrative fee is a **small monthly charge**. The exact amount depends on the applicable terms for your country.
### How long will the administrative fee be charged?
The administrative fee continues until one of the following happens:
* You **reactivate** your account by using it, or
* Your wallet balance is **depleted** (reaches zero).
### How do I stop the administrative fee?
You can stop the administrative fee by **reactivating your account**. Any successful use of your account counts as reactivation.
### Why does Airwallet charge an administrative fee?
Inactive accounts create ongoing administrative and operational costs. The administrative fee helps cover the cost of maintaining inactive accounts.
### What happens if my balance reaches zero?
If the administrative fee depletes your balance, your wallet balance will be **zero** and no further administrative fees can be deducted.

### Administrative Fee - Prices

| Country | Currency | Dormancy Fee |
| ---- |
| Australia | AUD | 0.50 |
| Canada | CAD | 0.30 |
| United States | USD | 0.50 |
| New Zealand | NZD | 0.50 |
| Singapore | SGD | 0.30 |

**Notes**
* All prices are charged per month per machine.
* The administrative fee applies only after the required inactivity period.
* Fees are deducted from the available wallet balance while the account remains inactive.

### Who can I contact if I have questions?
If you have any questions, please contact **Airwallet Support**.