> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wiser.airwallet.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I send a new start signal to the machine?

If you're having trouble starting the machine after completing your payment, follow the steps below to send a new start signal. ⚠️ Please note: This option is only available within 15 minutes after the payment and only works with certain machine configurations.

1.  **Troubleshoot**  
    
    → Tap the machine you paid for by selecting\*\*"Trouble? **Click here**"\*\*in the app  
    
    → Press the blue button labeled\*\*"Start again"\*\*to begin the troubleshooting process

![](https://storage.crisp.chat/users/helpdesk/website/-/8/f/b/d/8fbd610f32d91000/skaermbillede-2025-09-10-kl-02_1dt2f4g.png)

2.**Open and close the door again**  

→ Try opening and closing the machine door again  

→ Wait 10 seconds, then tap the green button labeled\*\*"Next"\*\*in the app

![](https://storage.crisp.chat/users/helpdesk/website/-/8/f/b/d/8fbd610f32d91000/skaermbillede-2025-09-10-kl-02_1n1td50.png)

3.**Select program and press start**  

→ Select your desired program on the machine  

→ Press the\*\*"Start"\*\*button on the machine  

→ After 10 seconds, tap the green button labeled\*\*"Next"\*\*in the app

![](https://storage.crisp.chat/users/helpdesk/website/-/8/f/b/d/8fbd610f32d91000/skaermbillede-2025-09-10-kl-03_1jy27r5.png)

4.**We are almost there**  

→ Ensure the door is closed, the desired program is selected, and the**Start**button on the machine has been pressed  

→ Wait 10 seconds, then tap the green button labeled\*\*"Start the machine"\*\*in the app  

→ The start signal has now been sent to the machine. It should start shortly. If not, press the**Start**button on the machine again

![](https://storage.crisp.chat/users/helpdesk/website/-/8/f/b/d/8fbd610f32d91000/skaermbillede-2025-09-10-kl-03_caqvsa.png)

**If the machine still doesn’t start, please contact Airwallet support for further assistance:**

📞**Phone:**

*   EU: +45 78 70 99 99
*   US: +1 (470) 481 5325

💬**Live Chat:**  

Available via the Airwallet app, the Anton payment terminal, or on our [website](https://airwallet.net/)

📧**Email:** [contact@airwallet.net](mailto:contact@airwallet.net)