> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wiser.airwallet.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I cannot log in to the dashboard, why?

There can be several causes for problems with login on the dashboard:

* Make sure you are on the correct login page: [admin.airwallet.net](https://admin.airwallet.net)
* Have you previously [created a user](https://admin.airwallet.net/sign-in), or is it your first time today?
* Did you enter the correct email address for your user?
* You can reset your password for the dashboard by pressing the ‘forgot?’ next to the password entry field.
* If this has not solved the problem, contact Airwallet at contact@airwallet.net or +45 7870 9999 and have your email address and company name ready.