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# Missed Booking Fee - FAQ (User)

### **What is the Missed Booking Fee?**
A fee applied when a user creates a booking but does not start the machine during the reserved time. Its purpose is to reduce no-shows and improve availability for all users. Missed Booking Fee is enabled by default on locations in available countries unless the location has opted-out.
### **Why is this being introduced?**
A large share of bookings currently go unused, causing avoidable downtime. Testing shows that activating the fee significantly reduces missed bookings.
### **How much is the fee?**
The fee depends on the country.
### **When is the fee charged?**
* **First missed booking:** The user receives a warning pop-up and is **not charged**.
* **From the second missed booking onward:** The user is charged the fee each time.
### **How are users notified?**
Users receive a pop-up warning each time they miss a booking.
The first warning explains the fee without charging the user. Later warnings inform them that the fee will be charged.

## **Default Fee Levels by Country**
| Country | Fee | Currency |
| ---- |
| Belgium | 0.50 | Euro |
| Bulgaria | 0.50 | Bulgarian Lev |
| Cyprus | 0.50 | Euro |
| Czech Republic | 15.00 | Czech Koruna |
| Germany | 0.50 | Euro |
| Denmark | 5.00 | Danish Krone |
| Spain | 0.50 | Euro |
| Finland | 0.50 | Euro |
| France | 0.50 | Euro |
| United Kingdom | 0.50 | Pound Sterling |
| Ireland | 0.50 | Euro |
| Italy | 0.50 | Euro |
| Luxembourg | 0.50 | Euro |
| Malta | 0.50 | Euro |
| Netherlands | 0.50 | Euro |
| Norway | 5.00 | Norwegian Krone |
| Poland | 2.00 | Polish Zloty |
| Portugal | 0.50 | Euro |
| Romania | 3.00 | Romanian Leu |
| Sweden | 5.00 | Swedish Krona |
| Slovakia | 0.50 | Euro |

*(Prices may be changed without notice. Prices may vary by location)*