> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wiser.airwallet.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The machine is occupied in the app, but is not currently used, why?

**This could be because:**

* The list of machines in the laundry is updated once a minute.

* Some machines only become available again when the previous wash is finished and the door is opened.

* If the Airwallet system is brand new in your laundry, it may be due to an installation error. Therefore contact the owner of the laundry or Airwallet at contact@airwallet.net or ${color}[#29e1b4](+45 7870 9999).

* Professional machines will automatically be available again after 2 hours even if it is installed incorrectly. Otherwise, try turning off the entire machine for 10 seconds. Then both the machine and the Airwallet device will be restarted, and be available again.