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> Use this file to discover available pages before exploring further.
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# Verifactu: common questions

New to Verifactu? Start here: [Verifactu: what does it mean for my laundry in Spain?](https://wiser.airwallet.net/en/article/verifactu-what-it-means-1wkaxep/)

## What about cash and coin payments?

Airwallet reports only the payments made through Airwallet: the app, the wallet, cards and the Anton terminal.

Cash and coin payments do not go through Airwallet. Airwallet cannot report them. Record these payments in your own Verifactu-compliant till or invoicing system. Your tax adviser can help you choose one.

## What happens when I refund a payment?

Airwallet reports the refund to AEAT automatically. The refund registers a record that reverses the original sale. You do not have to do anything.

## I share revenue with another company. Who must complete the setup?

Each company that is registered in Spain must complete the setup. The receipt shows both companies as sellers.

* Both companies are registered in Spain: both complete the setup.
* Only one company is registered in Spain: only that company completes the setup.

## My organisation has no NIF. What do I do?

You need a NIF to complete the setup. [Chat with our support](https://go.crisp.chat/chat/embed/?website_id=6a5a5077-f61b-4a5f-9fd9-4f514ab13ecf) and tell us about your organisation.

## My location is in the Canary Islands, Ceuta or Melilla

These areas have a different tax system. Verifactu reporting through Airwallet does not cover them. [Contact support](https://go.crisp.chat/chat/embed/?website_id=6a5a5077-f61b-4a5f-9fd9-4f514ab13ecf) if you have locations there.

## I need to change my NIF or my signed document

You cannot edit an active NIF. To change it, save a new NIF in the Dashboard. The new NIF resets the setup, so you must sign and upload the mandate again.

To replace an active signed document, [contact support](https://go.crisp.chat/chat/embed/?website_id=6a5a5077-f61b-4a5f-9fd9-4f514ab13ecf).

## When does Verifactu apply to my business?

The official dates depend on the type of business. Ask your tax adviser or AEAT for the date that applies to you.

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*This article is for guidance only. It is not legal, tax or accounting advice. Ask a professional adviser if you are not sure.*