> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wiser.airwallet.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can’t I connect to the machine I want to use?

If you cannot connect to the machine, it often has something to do with the Bluetooth® wireless technology connection from the phone to the machine.
To solve that problem you can:

* Make sure you are in the laundry. You can only pay for machines within a 10-30 meter radius.

* Make sure the machine is ready to receive payment by closing the door and selecting a program.

* If you have an Android phone and it cannot connect to any of the machines in the laundry, it may be because the phone has reached its limit of how many devices it can connect to. To solve the problem go to Settings → choose Apps → Click on the button to sort your apps → enable Show system apps → choose Bluetooth → click Storage → click Clear data

* Make sure the machine is powered. For example, check that there is light in the display on the machine.

If it does not solve the problem, contact Airwallet support at: 

📞 **Phone:**
• EU: __+45 78 70 99 99__
• US: __+1 (470) 481 5325__

💬 **Live Chat:**
Available via the Airwallet app, the Anton payment terminal, or on our [website](https://airwallet.net/)

📧 **Email:** contact@airwallet.net