> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://wiser.airwallet.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't I create an account in the Airwallet app?

If you're experiencing issues creating an account in the Airwallet app, please contact Airwallet Support at:

📞 **Phone:**
• EU: +45 78 70 99 99
• US: +1 (470) 481 5325

💬 **Live Chat:**
Available via the Airwallet app, the Anton payment terminal, or on our [website](https://airwallet.net/)

📧 **Email:** [__contact@airwallet.net__](mailto:contact@airwallet.net)

**The opening hours are:**
Monday - Friday: 07:00 - 01:00 (CET)
Saturday - Sunday: 09:00 - 21:00 (CET)

If you contact us outside of our opening hours, please include your first name, last name, phone number, and your preferred 4-digit PIN code for logging into the app. We’ll follow up with you the next morning, so be sure to check back for our response.