Anton Troubleshooting
Troubleshooting for Anton
Problem / Trouble | Possible solution |
|---|---|
The card is declined at the terminal during payment | Check the KYC information on the dashboard “Overview” page and verify that no information is missing. |
Anton cannot find the location | Ensure Anton and at least one device on the location are powered on. |
Anton showing a “no internet” symbol | Change the Network Operator or connect Anton to Wi-Fi. |
Devices are greyed out or inactive | Verify the Airwallet devices are activated on the billing page. |
Anton has been moved and transactions are declined | Update and restart Anton, then contact support if needed. |
“Anton is not set up via the Airwallet dashboard yet” | Verify the Anton has been created and billing activated on the dashboard. |
“Anton has not yet been activated on the dashboard” | Activate Anton on the billing page. |
Anton cannot find any devices after pressing “Start” | Ensure the devices are powered on and activated on the dashboard. |
Terminal freezes during payment | Restart or hard reset the payment terminal. |
The tablet screen is black | Verify power supply and charge Anton for at least 15 minutes before restarting. |
Anton can see the machine/device but cannot connect | Test whether the Airwallet app on your phone can connect to the machine/device. |
“TAMPER DETECTED” shown on terminal | Contact Airwallet support immediately. |
Additional troubleshooting
Bluetooth® icon blinking on terminal
Try the following:
- Restart the payment terminal using the power button
- Restart the tablet by holding the side button
- Verify the device is correctly configured on the dashboard
- Hard reset the payment terminal using the reset button next to the USB-C port
Slow loading times or sluggish system
This is usually caused by a poor internet connection.
Recommended actions:
- Perform a speed test on Anton
- Change the Network Operator if necessary
- Connect Anton to Wi-Fi if available
“TAMPER DETECTED”
The payment terminal contains tamper protection mechanisms.
If tampering is detected:
- Sensitive information is erased automatically
- The terminal can no longer be used
- Contact Airwallet support immediately
Support
If you need the password to exit ProKiosk mode on the Anton - please contact our support from your Airwallet Dashboard.
If the problem persists or is not listed in the troubleshooting table, contact Airwallet support:
- Email: [email protected]
- Phone: +45 7870 9999
- Chat: www.airwallet.net
Updated on: 07/05/2026
Thank you!