Q: Electrolux - W575H with I/O type 2A card

<h3 id="installationvideos">Installation videos</h3> <p>${youtube}<a href="ehphT13R2b8">Electrolux W575H washer - Airwallet PRO</a></p> <hr /> <h3 id="recommendeddashboardsetup">Recommended dashboard setup</h3> <p>Fixed ➜Pulse operated Pulse length: 500 ms., Pulse repetition: 1, Busy signal: High</p> <hr /> <h3 id="recommendedmachinesetup">Recommended machine setup</h3> <p>Enter service menu ➜ Price programming ➜ Set coin 1 value ➜ 1. Set Price on all programs ➜ 1 Ensure blocking start is disabled.</p> <hr /> <h3 id="wiringdiagram">Wiring diagram</h3> <p>| <strong>No.</strong> | <strong>AW PRO310 or higher</strong> | <strong>Wiring diagram</strong> | | --- | --- | --- | | 1 | Wire no. 1 | Terminal 2 | | 2 | Wire no. 2 | Terminal 1 | | 3 | Wire no. 3 | Terminal 19 | | 4 | Wire no. 4 | Terminal 5 | | 5 | Wire no. 5 | Terminal 18 | | 6 | Wire no. 6 | Not in use | | 7 | Wire no. 7 | Not in use |</p> <p>| <strong>Jumper 1 :</strong> Terminal 2 ➜ terminal 19 | <strong>Jumper 2 :</strong> Terminal 1 ➜ terminal 4 </p> <p><img src="https://storage.crisp.chat/users/helpdesk/website/8fbd610f32d91000/diagram12x_zks29z.png" alt="" /></p>

Question 1

The machine does not work, why?

Accepted Answer

There can be many reasons why a machine does not work. Some problems can be solved by turning off the machine for 10 seconds. This will restart the machine and the Airwallet device.

If this doesn’t solve the problem please contact us at +45 7870 9999 or chat or email at contact@airwallet.net

Question 2

Why can’t I connect to the machine I want to use?

Accepted Answer

If you cannot connect to the machine, it often has something to do with the Bluetooth connection from the phone to the machine. To solve that problem you can:

Make sure you are in the laundry. You can only pay for machines within a 10-30 meter radius.
Make sure the machine is ready to receive payment by closing the door and selecting a program.
If you have an Android phone and it cannot connect to any of the machines in the laundry, it may be because the phone has reached its limit of how many devices it can connect to. The problem can be solved by restarting the phone.
Make sure the machine is powered. For example, check that there is light in the display on the machine.

If it did not solve the problem, contact Airwallet at contact@airwallet.net or ${color}[#29e1b4](+45 7870 9999).

Question 3

I paid for a machine, but it does not start. What can i do?

Accepted Answer

On most machines you can select it again in the app and send it a new start signal free of charge the first 15 minutes after your purchase.

If this isn’t an option please contact Airwallet at ${color}[#29e1b4](+45 7870 9999) or ${color}#29e1b4 and have your transaction ID or phone number ready, you can find the transaction ID on the receipt in the app.

If you cannot find your receipt, it is probably because you have only booked the machine but have not paid for it yet. You only pay for the machine when you start it.
If you need a refund, the amount will be returned to your account within 5-10 business days.

Question 4

How do I create an Airwallet user?

Accepted Answer

Download Airwallet to your smartphone from Google Play or the App Store.
Open the app and create a new user. Enter your name, phone number, select a PIN code.
When you create a user, we will send you a 6-digit one-time code by SMS, which you must enter to confirm your phone number.
To use Airwallet, you must have a valid payment card. Airwallet accepts Visa, MasterCard, Discover, JBC, American Express, Google Pay, Apple Pay, iDEAL, and Bancontact.
You are now ready to use Airwallet

Question 5

Electrolux - W575H with I/O type 2A card

Accepted Answer

Installation videos

${youtube}Electrolux W575H washer - Airwallet PRO

Recommended dashboard setup

Fixed ➜Pulse operated Pulse length: 500 ms., Pulse repetition: 1, Busy signal: High

Recommended machine setup

Enter service menu ➜ Price programming ➜ Set coin 1 value ➜ 1. Set Price on all programs ➜ 1 Ensure blocking start is disabled.

Wiring diagram

| No. | AW PRO310 or higher | Wiring diagram | | --- | --- | --- | | 1 | Wire no. 1 | Terminal 2 | | 2 | Wire no. 2 | Terminal 1 | | 3 | Wire no. 3 | Terminal 19 | | 4 | Wire no. 4 | Terminal 5 | | 5 | Wire no. 5 | Terminal 18 | | 6 | Wire no. 6 | Not in use | | 7 | Wire no. 7 | Not in use |

| Jumper 1 : Terminal 2 ➜ terminal 19 | Jumper 2 : Terminal 1 ➜ terminal 4

Question 6

The machine is occupied in the app, but is not currently used, why?

Accepted Answer

This could be because:

The list of machines in the laundry is updated once a minute.
Some machines only become available again when the previous wash is finished and the door is opened.
If the Airwallet system is brand new in your laundry, it may be due to an installation error. Therefore contact the owner of the laundry or Airwallet at contact@airwallet.net or ${color}[#29e1b4](+45 7870 9999).
Professional machines will automatically be available again after 2 hours even if it is installed incorrectly. Otherwise, try turning off the entire machine for 10 seconds. Then both the machine and the Airwallet device will be restarted, and be available again.

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