Question 1

Why can’t I connect to the machine I want to use?

Accepted Answer

If you cannot connect to the machine, it often has something to do with the Bluetooth connection from the phone to the machine. To solve that problem you can:

Make sure you are in the laundry. You can only pay for machines within a 10-30 meter radius.
Make sure the machine is ready to receive payment by closing the door and selecting a program.
If you have an Android phone and it cannot connect to any of the machines in the laundry, it may be because the phone has reached its limit of how many devices it can connect to. The problem can be solved by restarting the phone.
Make sure the machine is powered. For example, check that there is light in the display on the machine.

If it did not solve the problem, contact Airwallet at contact@airwallet.net or ${color}[#29e1b4](+45 7870 9999).

Question 2

Design manual

Accepted Answer

Airwallet Design manual

Airwallet’s design rules must be followed if you want to use the Airwallet brand in any of your own material. In the design manual, you are able to find and download the logo, color codes, font style, etc. Please read and understand the rules before using any of the material.

Read design manual

Question 3

I paid for a machine, but it does not start. What can i do?

Accepted Answer

On most machines you can select it again in the app and send it a new start signal free of charge the first 15 minutes after your purchase.

If this isn’t an option please contact Airwallet at ${color}[#29e1b4](+45 7870 9999) or ${color}#29e1b4 and have your transaction ID or phone number ready, you can find the transaction ID on the receipt in the app.

If you cannot find your receipt, it is probably because you have only booked the machine but have not paid for it yet. You only pay for the machine when you start it.
If you need a refund, the amount will be returned to your account within 5-10 business days.

Question 4

The machine does not work, why?

Accepted Answer

There can be many reasons why a machine does not work. Some problems can be solved by turning off the machine for 10 seconds. This will restart the machine and the Airwallet device.

If this doesn’t solve the problem please contact us at +45 7870 9999 or chat or email at contact@airwallet.net

Question 5

Why is the program not finished when I have bought the time the machine said the program took?

Accepted Answer

Ordinary household appliances are not perfect for commercial laundries. This can result in differences in how long the machine calculates and how long it then actually spends.

The differences can occur when the water is harder, there are more clothes in the machine, or the clothes are dirtier than expected.
We recommend buying a little more time than indicated in the display on the machine, to be on the safe side. You can always stop the time, if you bought to much. You will only pay for the time you actually used.
If the machine is interrupted in the middle of a cycle, you can always buy the remaining time. The machine will continue from where in the program it was interrupted.

Question 6

What happens if I buy too much time on a machine?

Accepted Answer

On a household machine, you buy a given time where you have the machine available. If you have bought 2 hours and the first wash only takes 50 min, you can always start a new wash in the period you have bought. If you are done with the machine, you can always stop the time and only pay for the time you actually used.

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