Creating user & logging in

• I bought Airwallet, how do I get started with the dashboard?

  You can create a dashboard user here, once you have filled out the form you will have access to the dashboard. Here you can create new locations for your purchased Airwallet devices.Some readers

• Do I have to register on the dashboard to be able to buy washing and drying in my shared laundry?

  No, if you are a user of a shared laundry, use the Airwallet app instead. It can be found in: App Store Google Play AppGalleryFew readers

• Why do I need to fill out the information about my business and upload a photo ID?

  Our payment provider Stripe needs documentation on the company’s owners or representatives with more than 25% ownership in the company. The information is used to ensure that Airwallet cannot be used for money laundering or finance terrorism.Some readers

• I cannot log in to the dashboard, why?

  There can be several causes for problems with login on the dashboard: Make sure you are on the correct login page: admin.airwallet.net Have you previously created a user, or is it your first time today? Did you enter the correct email address for your user? You can reset your password for the dashboard by pressing the ‘forgot?’ next to the password entry field. If this has not solved the problem, contact Airwallet aFew readers

• Where do I pay for Airwallet?

  Your payment information must be filled in on the dashboard on the ‘Billing’ page. You can choose between invoice and card payment. If you recently created your user, the Billing page is not ready to be filled in, as we must first register how many machines your location has been created with. Contact Airwallet at [email protected] or +45 7870 9999 if you have problems completing ‘Billing’.Few readers

• Can multiple users access the same dashboard?

  No, only one login with an email address for the dashboard can be used. If you want to send monthly settlements to stakeholders, you can use ‘Settlement recipients’.Few readers

• Why do I have to name the devices and the location?

  When you name your locations and devices, the information is used in the app to give your users an overview of which of your locations they are in and which machines they can choose from. Remember this when naming device and locations: Make names short but meaningful. A good name for a location can be the address of the laundry or the name of the laundry. A good name for the device matches the machine it is installed on, making it easy and quick for the user to identify which machine theFew readers

• When I create an Airwallet device, how do I know what settings to set it up with?

  How the device should be set up on the dashboard depends on the machine and how it has been installed. Ask your local Airwallet distributor for help, or contact Airwallet at [email protected] or +45 7870 9999.Some readers

• The dashboard does not look correct, what can I do?

  If this is the case, try opening the dashboard in another browser. We support Google Chrome, Microsoft Edge, and Safari. If this has not solved the issue, contact Airwallet at [email protected] or +45 7870 9999.Some readers

• In which bank account are the transactions deposited?

  The transactions are transferred monthly to the IBAN that has been specified during the creation of the dashboard. The IBAN can be changed on the ‘Account’ page.Few readers

• When am I approved to receive payments from Airwallet?

  You are approved for payouts when there are no longer any warning fields on the dashboard. These are marked in orange and will appear first when you log in. There may be a risk that your company information or photo ID will not be approved the first time. If this is the case, the dashboard will still demand this. The approval usually takes 1-2 hours.Few readers

• Where can I find my 'IBAN code'?

  IBAN stands for International Bank Account Number and can be found on your online bank. If you are in doubt about where your IBAN number is on your online bank, you can contact your bank and have it handed out.Some readers

• When should I create a new location?

  You must create a new location on your dashboard when: You have purchased the Airwallet devices for another property or location. The devices are installed on machines that are not in the same room or are out of range +20-30m.Few readers

• I do not have access to my dashboard and have purchased Airwallet from a distributor, can I have access?

  Yes, if you own the laundry, you can have access to your dashboard. Contact your distributor and ask to have the dashboard handed over to your email address. If the dashboard has already been created with your email address, you can always have a new password sent to your dashboard user by pressing ‘Forgot?’ in the password field.Some readers

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Dashboard in use

• A user has had a problem, how do I refund the transaction?

  When a user has had a problem, you must: Obtain the transaction ID of the transaction that was incorrect. The user can find it on the receipt they receive when they make a transaction. The receipt is also saved in the ‘receipts’ menu. This ID can be compared to the transaction IDs on the dashboard. Click on ‘refund’ next to the transaction you want to refund. The amount will be in the user’s bank account within 1-3 days.Few readers

• Can I change the prices or names of the machines?

  Yes, you can. If you have not set it correctly from the start, or just want to change the price – follow this guide: Log in to the dashboard: admin.airwallet.net Select ‘Your locations’ and select the location you want to edit machines on Select the machine by pressing it Change the price or name Press ‘save changes’Few readers

• I would like to have Airwallet in another location, how does this work?

  If you have decided to expand Airwallet to more locations, it is super easy to create one more location on the dashboard. Log in to the dashboard: admin.airwallet.net Select ‘Your locations’ Select ‘New location’ and choose the name of your new location. Create your new machines at this location Transactions will go into the same bank account as it does now and there will now be another location at your monthly settlement.Few readers

• The dashboard don't look correct, what can I do?

  If this is the case then try opening the dashboard in another browser. We support Google Chrome, Microsoft Edge, and Safari. If this has not solved the problem, contact Airwallet at co[email protected] or +45 7870 9999.Some readers

• When will the money be paid out to my bank account?

  You must first make sure that you are approved to receive payments. This is done by logging into the dashboard. If there are no orange warning fields, you have been approved or are being verified. The money is transferred to your bank account with arrival on the first banking day of each month. The payment provider Stripe reserves funds from the last ~ 5 days before the payout to cover refunds and disputes that may arise in the coming period. The reserved funds are added to the following paFew readers

• Why are there some transactions on the dashboard listed as 'test' in Transaction ID?

  Airwallet distributors and installers can be granted a test user account to test the system during installation or in connection with the troubleshooting of the machines. To give you transparency, we show you when tests have been performed on your machines. If you have questions regarding this contact Airwallet at [email protected] or +45 7870 9999. Can I also have the monthly settlement sent to my bookkeeper etc.? Yes, this is done by: Log in to the dashboard: admin.airwalletFew readers

• How do I change the currency of my account?

  This cannot be done from the dashboard. If you created the dashboard in the wrong currency by mistake, you can delete your dashboard and create a new one. If you already had live transactions from app users, please contact Airwallet at [email protected] or +45 7870 9999, and state your email address and the currency you want to change your dashboard too. Can I also have the monthly settlement sent to my bookkeeper etc.? Yes, this is done by: Log in to the dashboard: admin.airwFew readers

• When should I create new locations?

  You must create a new location on your dashboard when: You have purchased the Airwallet for another property or location The units that are put on the machines are not in the same room or are out of range of 20-30m.Few readers

• Some of my users need to be able to use Airwallet for free, how can this be done?

  If you have a janitor or cleaning assistant who needs free access to your machines, you must: Create the user normally in the Airwallet app. Send the telephone numbers that should be able to wash free of charge to [email protected] from the same email address you created the dashboard with. The app will work in the same way, but the payments will not be sent to the payment processor.Few readers

• My Airwallet dashboard needs to be handed over to someone else, how is that done?

  If the dashboard is to be transferred to another owner of the same company as before, you can change the email login to the dashboard. This is done by: Log in to the dashboard: admin.airwallet.net Go to ‘Account’ Press ‘Change email’ Enter the email address of the new administrator The new administrator can reset the password by pressing forgot? In the password field on the login page. If the dashboard is to be transferred to another company, a new daFew readers

• Can I have the monthly statement sent to my accountant, etc.?

  Yes, this can be done by: Logging into the dashboard: admin.airwallet.net Go to 'Account' In the field 'Settlement recipient emails' enter the email addresses of all those you want the statement sent to.Few readers

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The monthly settlement

• Why do my monthly settlement and dashboard not reconcile?

  If you cannot get your settlement and data from the dashboard, to reconcile, you can check: Have you searched with the filter Status = Completed? We only payout transactions that have been completed. If you in the most recent period, have refunded a transaction from a previous period, it will be deducted from your most recent period. Does the period from the settlement match the period you have chosen on the dashboard? The intersection of the periods is rarely at 00.00 which the filter onSome readers

• Is there VAT on my revenue from Airwallet?

  Generally, the income from the Airwallet is subject to VAT. If you are in doubt about this, contact your accountant.Some readers

• Why have I not received a settlement for the past month?

  The settlement is only sent out when there has been a payout. If your account has not been approved for payouts, or there have been no transactions in the previous period, you will not receive a settlement.Few readers

• Why are some locations missing from my settlement?

  The settlement only includes locations with transactions, so if you have created a location that has not yet been used, or is under renovation, it will not be shown on your settlement.Few readers

Booking system

• How do I disable the booking system from my location?

  If your users should not be able to use the booking system, you can disable it on the dashboard on the location you want to remove the booking system from. If you are not satisfied with the booking system, we would love to hear from you. We make Airwallet better every month, and your feedback helps to make it even better for all our users. Contact us at [email protected] or +45 7870 9999.Few readers

• How do I change the settings for the booking system?

  The default settings for the booking system are: The timeslots are 2 hours Other users cannot start the machine 0-30 minutes before a booking. Other users are told not to start a program that does not end before the booking 30-45 minutes before. Users can only have 2 future bookings per. machine. The timeslots start at 06.00 and end at 22.00 The machine will be available to all users if it has not been started within the first 15 minutes of the period. All these settings can be cFew readers

• How do I enable the booking system at my location?

  The booking system is enabled by default when you create a location. If you have a location created before the booking system was launched, you can go to your location on the dashboard and enable it on your location.Few readers

• How can I enable/disable booking for my location?

  To enable/disable booking it is necessary to go to the specific location on the AirWallet dashboard. Once in the specific location, click on the icon called Under the headline you can see a tick box allowing you to enable/disable booking. (https://storage.crisp.chat/users/helpdesk/website/8fbd610f32d91000/asset-371abtFew readers