Articles on: Dashboard FAQ

A user has had a problem, how do I refund the transaction?

When a user has had a problem, you must:

Obtain the transaction ID of the transaction that was incorrect. The user can find it on the receipt they receive when they make a transaction. The receipt is also saved in the ‘receipts’ menu.
This ID can be compared to the transaction IDs on the dashboard.
Click on ‘refund’ next to the transaction you want to refund.
The amount will be in the user’s bank account within 5-10 business days.

Updated on: 27/03/2024

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