Articles on: App FAQ

Airwallet App Guide

This guide is for new users in the Airwallet app. The guide contains everything from creation of the account to how you make a payment in the laundry room together with different types of features.

Create new user

When you have installed the Airwallet app on your phone, you need to create an account. This is how you do it:

→ Click on "Create new user"
→ Click on "I consent"
→ Click on "Accept"
→ Enter your first name, last name, phone number and your self-selected 4-digit pin code and finish by clicking "Create user" at the bottom of the page.
→ In the last step there will be sent a "6-digit verification code" to your phone number that needs to be entered in the middle of the page. Hereafter you can click on Next down below.

Create new user

Adding payment method

Efter creation of your Airwallet account, you need to enter your payment method. This is how you do it:

→ Choose "Payment method"
→ Click in the white field
→ Choose "Payment card"
→ Enter your card information and end by clicking "Save" at the bottom of the page

Adding payment method

Wallet settings

After entering your payment method, you will be redirected to the wallet settings of the Airwallet app. You can also go to the settings manually by:

→ Go to "Activities"
→ Click at the green banner on top that shows your balance
→ Now you are in the wallet settings

In the wallet settings you have to decide what to enter in the fields.

→ Select refill amount: This is the amount you want to be refilled into your wallet account. When your balance is low and needs a refill, this will be the amount that will be added if you confirm the refill at the payment page.

Warning: The refill amount cannot be set to 0 and must always be higher than the refill limit.

→ Refill limit: The refill limit decides, when the account should ask for a refill or when the balance is low. If you want to ensure your balance can go to 0 in value, then you should enter 0 in the field.

→ Auto-refill: When your balance falls below the refill limit, the selected amount will be added to your balance from your payment method if auto-refill is selected. This decides if you want to have the option to refill at the payment when app is saying the balance is too low or if you want to add funds manually in the wallet settings. You can deselect it by clicking on the green marked checkpoint.

If you would like to adjust the settings after your initial setup, you can do so by going to "Activities" in your app and clicking the banner that shows your balance.

Wallet settings

Pay to and start of the machine

When your Airwallet account is created and your payment method is added, then you are ready to make a payment for the machine. This is how you do:

→ Under "Pay" you can choose which machine that you would like to pay at. It could for example be "Wash 1".
→ When you are connected to the machine, there will be a short guide on, what you should do before the complete the payment for the machine.
→ In the end you can complete the payment by "Swipe" to the right

Pay to and start of the machine

Booking

If you wish to book a wash- or a drying machine, then you can go to Booking in the app and here you will be shown a calendar. To make a booking you have to:

→ Choose the date where you want to book a time
→ Choose the time period where you will use the machine
→ Choose which machine you would like to book
→ Confirm your booking by "Swipe" to the right

Booking

Updated on: 11/06/2024

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