Articles on: App FAQ

Why can’t I connect to the machine I want to use?

If you cannot connect to the machine, it often has something to do with the Bluetooth® wireless technology connection from the phone to the machine.
To solve that problem you can:

Make sure you are in the laundry. You can only pay for machines within a 10-30 meter radius.

Make sure the machine is ready to receive payment by closing the door and selecting a program.

If you have an Android phone and it cannot connect to any of the machines in the laundry, it may be because the phone has reached its limit of how many devices it can connect to. To solve the problem go to Settings → choose Apps → Click on the button to sort your apps → enable Show system apps → choose Bluetooth → click Storage → click Clear data

Make sure the machine is powered. For example, check that there is light in the display on the machine.

If it does not solve the problem, contact Airwallet at [email protected] or +45 7870 9999.

Updated on: 25/04/2024

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