Articles on: App FAQ

Airwallet App Guide

This guide is for new users in the Airwallet app. The guide contains everything from creation of the account to how you make a payment in the laundry room together with different types of features.

Create new user

When you have installed the Airwallet app on your phone, you need to create an account. This is how you do it:

→ Click on "Create new user"
→ Click on "I consent"
→ Click on "Accept"
→ Enter your first name, last name, phone number and your self-selected 4-digit pin code and finish by clicking "Create user" at the bottom of the page.
→ In the last step there will be sent a "6-digit verification code" to your phone number that needs to be entered in the middle of the page. Hereafter you can click on Next down below.

Create new user

Adding payment method

Efter creation of your Airwallet account, you need to enter your payment method. This is how you do it:

→ Choose "Payment method"
→ Click in the white field
→ Choose "Payment card"
→ Enter your card information and end by clicking "Save" at the bottom of the page

Adding payment method

Wallet settings

After entering your payment method, you will be redirected to the wallet settings of the Airwallet app. You can also go to the settings manually by:

→ Go to "Activities"
→ Click at the green banner on top that shows your balance
→ Now you are in the wallet settings

In the wallet settings you have to decide what to enter in the fields.

→ Select refill amount: The selected amount will be refilled to the balance if your balance is about to fall below the chosen refill limit. The amount can range from the cost of one wash/dry to a monthly laundry budget.

Warning: The refill amount cannot be set to 0 and must always be higher than the refill limit.

→ Refill limit: The limit that the balance cannot fall below ensures you always have enough funds in your wallet. If you do not want to be notified until the balance is fully used, set the value to 0.

→ Auto-refill: If enabled, the app will refill based on the previous settings only when you attempt to pay with insufficient balance. You will still be notified of the refill. If disabled, the app will redirect you to the settings page to manually approve the refill when funds are insufficient.

If you would like to adjust the settings after your initial setup, you can do so by going to "Activities" in your app and clicking the banner that shows your balance.

Wallet settings

Pay to and start of the machine

When your Airwallet account is created and your payment method is added, then you are ready to make a payment for the machine. This is how you do:

→ Under "Pay" you can choose which machine that you would like to pay at. It could for example be "Wash 1".
→ When you are connected to the machine, there will be a short guide on, what you should do before the complete the payment for the machine.
→ In the end you can complete the payment by "Swipe" to the right

Pay to and start of the machine

Booking

If you wish to book a wash- or a drying machine, then you can go to Booking in the app and here you will be shown a calendar. To make a booking you have to:

→ Choose the date where you want to book a time
→ Choose the time period where you will use the machine
→ Choose which machine you would like to book
→ Confirm your booking by "Swipe" to the right

Booking

Updated on: 06/09/2024

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