Getting started with Airwallet

Now that you have learned about Airwallet and got your Airwallet devices, it is time to make it all work!

What will you find in this short guide:

Creating an Airwallet dashboard account
Adding bank account details
Verifying your Airwallet Account
Adding a location to the Airwallet Dashboard
Adding devices to the Airwallet Dashboard
Installation of Airwallet devices
Billing
Money flow - How is the revenue paid out
Support

To test the Airwallet devices, first create an account for your Airwallet Dashboard, set up a location, and add the devices—unless your distributor has already created a Dashboard for you.

1. Creating an Airwallet dashboard account

You can create a Dashboard at airwallet.net



Use a valid email address and create a password. If you have a VAT (Tax) number, select the “Company or Partnership” option. If you don't have a VAT number valid for international transactions, select "Individual". This means you will be charged the local taxes. If you are in doubt feel free to contact us via the chat.



After completing the form, you will gain access to the Dashboard.

2. Bank account details

After logging into the Dashboard, add your banking information by going to Step 1 and clicking on "Begin."



All email addresses entered in the Accounting Email Address field will receive settlements and invoices related to the account.

3. Verifying your Airwallet Account

When creating your Airwallet Dashboard, you are also setting up a Stripe account. In addition to banking information, our payment provider, Stripe, requires documentation for company owners or representatives with more than 25% ownership. This ensures that Airwallet is not used for money laundering or financing terrorism.

To verify your Stripe account, go to Step 2 and select "Begin."



For detailed instructions on how to fill in the information correctly, refer to this guide: Verification when registered as a company

The final step is to verify your account through email.

4. Adding a location to the Airwallet Dashboard

In your Dashboard, go to Locations and click on the “New Location” icon.



When naming your locations and devices, the information will be displayed in the app to give users an overview of their current location and the available machines. Keep the following in mind when naming devices and locations:

Make names short but meaningful.
A good name for a location can be the address of the laundry or the name of the laundry.
A good name for the device matches the machine it is installed on, making it easy and quick for the user to identify which machine they need.
Recommendation: use the included Airwallet sticker and write the same name from the Dashboard on the sticker.

5. Adding devices to the Airwallet Dashboard

Click on the location you created, then select either “Create Machine (Washer or Dryer)” or “Create Terminal (Anton)”.



Enter the serial number of the device, then proceed to set up the device specifications. For recommended settings for different machines, you can refer to our wiser platform
here

6. Installation of Airwallet devices

For installation advice go back to the installation guides:

Here you can find the newest guide to the Airwallet PRO device.
Here you can find the newest guide to Anton - Airwallet payment terminal.
Here you can check out installation guides for specific machines.

7. Billing

If you have only received Airwallet devices and not the full Airwallet package with a subscription (depending on your distributor), you may need to pay the Airwallet subscription fee for each device listed in your dashboard.

To set up the subscription, go to Step 3 and select "Begin."



Select all the devices you want to activate



Select a suitable billing option (card payment/invoice) and choose an appropriate billing period.

Reference: If needed, please provide your purchase number. If a purchase order number is not required on your invoices, you can enter any information you'd like to appear on the invoice (e.g., the name of your location).

Here you also have the possibility to choose Airwallet + insurance. Read more here about the Airwallet + insurance



After clicking "Complete Billing," the invoice will be automatically sent to the email(s) you have selected under "Accounting Email Addresses" in your account settings.

Subscription prices already include all transaction fees and provisions, so no additional payments are required.

8. Money flow - How is the revenue paid out

All transactions from your laundromat are collected in a Stripe virtual account over the course of a month and paid out at the beginning of the following month (weekly payouts are also available). You can always view the date of your next payout in your Airwallet Dashboard. When the payout is processed, you will receive a settlement that can be used for your own accounting purposes.

To ensure the payout is sent to your account, make sure you have correctly filled out all the information mentioned in this guide: How To Verify Account

9. Support

If you have any questions or issues, feel free to contact our Customer Support Team, available 7 days a week, at +45 78 70 99 99 or [email protected]. You can also reach us via the live chat in your app or on our website.

Updated on: 14/03/2025