How do I verify my Airwallet account?
A pending verification on your Airwallet dashboard can stop payouts from your laundry to your bank account, so complete it as soon as the dashboard asks. It may ask for details about a company representative, your VAT number or your business registration.
How to add the missing information
- In the Airwallet dashboard, go to Overview.
- Go to the company representative and click Edit.
- When a person has to be verified, you can:
- take a photo with your phone
- take a photo with your webcam
- upload a file
- Choose the ID you want to use:
- passport
- driving licence
- national ID card
- To upload a file, select the document on your computer.
- After you confirm the upload, the system takes a few minutes to check it.
If the verification is rejected
Contact our support through the live chat in the app or on airwallet.net. You can also call us on +45 78 70 99 99.
Updated on: 11/11/2026
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