Booking Module FAQ
1. What is the Booking Module?
The Booking Module lets you view and manage all laundry machine reservations directly from your Airwallet Dashboard. It provides a complete overview of how and when your machines are booked, helping you monitor usage, identify idle periods, and improve operational efficiency.
This module connects to the existing Booking feature in the Airwallet app, where end users can reserve machines in advance.
2. Who can access the Booking Module?
The Booking Module is available for customers on the SMART and BUSINESS plans.
If you are on the BASIC plan, the feature will be locked on your Dashboard.
3. How do I enable Bookings for a location?
- Go to your Dashboard.
- Navigate to Locations → Settings.
- Find the Booking section.
- Toggle Enable Booking to activate it.
Once enabled, users can reserve machines in the Airwallet app, and you will see those reservations in the Dashboard’s Bookings view.
4. What can I see in the Booking Module?
The module has two main views:
A. Bookings Overview (Top level)
Gives a quick summary across all your locations.
Columns include:
- Location
- Customer
- Bookings enabled (Yes/No)
- Devices
- Bookings today (adjusted for customer timezone)
- **Bookings next 7 days **(adjusted for customer timezone)
You can filter results by Customer, Location, or Bookings enabled.
B. Timetable View (Per location)
Shows a detailed schedule for one location on a specific date.
You can:
- Switch between dates
- Filter by location
- See opening hours for each day
- Track all bookings visually on a grid
Each device appears as a row, and each booking as a color-coded block showing the user, time, and booking status.
5. How often is booking data updated?
The view automatically updates approximately once every 5 minutes to show the most recent booking activity and statuses.
6. What do the booking colors and statuses mean?
Status | Description |
Completed | The booked machine was used by the user within the booking interval (±1 hour). |
Missed | The booked machine was not used within the booking interval (±1 hour). |
In Progress – Used | The booking is currently active, and the machine is in use. |
In Progress – Unused | The booking is currently active, but the machine has not been used yet. |
Upcoming | The booking has not started yet. |
Cancelled | The booking was cancelled by the user. |
7. Can I export booking data?
Yes. You can export all booking data for a location.
8. Can I edit or cancel bookings from the Dashboard?
No. The Dashboard view is read-only.
Users manage their own bookings through the Airwallet mobile app.
9. Which timezones are used in the Booking Module?
- Bookings shown on overview pages (e.g., “Bookings today,” “Next 7 days”) are adjusted to the customer’s timezone.
- Individual booking start and end times in exports reflect the location’s timezone.
10. What settings control how bookings work?
Each location can define these parameters in the settings:
Setting | Description |
Booking window | How many days in advance users can book. |
Booking duration | The length of a reservation in minutes. |
Maximum active bookings per user | The number of simultaneous active bookings allowed per user. |
Buffer before booking | Time before a booking when the machine is locked for others. |
Timeout release | Grace period after a no-show before the machine becomes available again. |
11. What are the benefits of using the Booking Module?
- See all bookings in one clear view
- Monitor machine usage patterns
- Identify underused time slots
- Export booking data for reporting
Updated on: 04/11/2025
Thank you!