Understanding Your Payout Schedule and Revenue Collection

How Does the Payout Schedule Work?

Our payout system ensures that you receive your funds reliably and on time. Here’s how it works:

Transaction Processing: When a customer makes a payment, the transaction is processed by Stripe, and the funds are initially held in your Stripe account balance.

7-Day Holding Period: Funds from each transaction are held for 7 days. For example, transactions on August 1st will be eligible for payout on August 8th, and transactions on August 2nd will be eligible for payout on August 9th, and so on. This 7-day holding period accounts for potential disputes, chargebacks, or refunds.

Monthly Payouts: We have configured the payout schedule to ensure you receive your funds on the first bank day of the following month. To guarantee this, the payout for each month is closed 7 days before the end of the month. This means all eligible funds accumulated up to and including the 23rd of the month are processed to ensure they reach your bank account by the first bank day of the next month. The actual transfer time can vary depending on your bank.

How Are Credit Payments and Revenue Collection Handled?

In addition to regular payments processed through Stripe, our system also supports credit payments. Here’s what you need to know:

- Monthly Credit Payment Report: For credit payments, a monthly report is created. These funds are registered as revenue but are not paid out through Stripe.
- Customer Responsibility: It is the customer’s responsibility to collect revenue based on the credit payment report. Only funds processed through Stripe will be included in the payout to your bank account.

What About Revenue Sharing with Distributors/Owners?

In some instances, you may share earned revenue with the distributor, owner, or operator of the laundry. Here’s how this works:

- Shared Revenue: The total earned revenue may be split between you and the laundry operator or distributor.
- Reduced Payout: As a result, the sum of your next payout may be less than the total earned revenue from the laundry.
- Settlement Details: If you have any doubts about the revenue split, you can contact your laundry operator or refer to the coming settlement for detailed information.

Need Help?

If you have any questions or need further clarification about your payout schedule, revenue collection, or any other aspect of our payment system, please don’t hesitate to contact our support team. We’re here to help!

Updated on: 07/08/2024