Why do my monthly settlement and dashboard not reconcile?
If you cannot get your settlement and data from the dashboard, to reconcile, you can check:
Have you searched with the filter Status = Completed? We only payout transactions that have been completed.
If you in the most recent period, have refunded a transaction from a previous period, it will be deducted from your most recent period.
Does the period from the settlement match the period you have chosen on the dashboard? The intersection of the periods is rarely at 00.00 which the filter on the dashboard uses. A period usually looks like this: 27.08.20 01:04:12 – 24.09.20 22:18:23
If you have questions about your settlement, you can always contact us at [email protected] or +45 7870 9999 and get a review of your settlement.
Have you searched with the filter Status = Completed? We only payout transactions that have been completed.
If you in the most recent period, have refunded a transaction from a previous period, it will be deducted from your most recent period.
Does the period from the settlement match the period you have chosen on the dashboard? The intersection of the periods is rarely at 00.00 which the filter on the dashboard uses. A period usually looks like this: 27.08.20 01:04:12 – 24.09.20 22:18:23
If you have questions about your settlement, you can always contact us at [email protected] or +45 7870 9999 and get a review of your settlement.
Updated on: 03/01/2023
Thank you!