Q: How does the balance setup work?

There are three options that need to be configured: Refill amount The selected amount will be refilled to the balance if your balance is about to fall below the chosen refill limit. The amount can range from the cost of one wash/dry to a monthly laundry budget. || Warning: The refill amount cannot be set to 0 and must always be higher than the refill limit. Refill limit The limit that the balance cannot fall below ensures you always have enough funds in your wallet. If you do not want to refill the wallet until the balance is fully used, uncheck the "auto-refill"-checkbox, and tap save. Auto-refill If enabled, the app will refill based on the previous settings only when you attempt to pay with insufficient balance. You will still be notified of the refill. If disabled, the app will redirect you to the settings page to manually approve the refill when funds are insufficient. | If you would like to adjust the settings after your initial setup, you can do so by going to "Activities" in your app and clicking the banner that shows your balance.

Question 1

How does the balance setup work?

Accepted Answer

There are three options that need to be configured:

Refill amount The selected amount will be refilled to the balance if your balance is about to fall below the chosen refill limit. The amount can range from the cost of one wash/dry to a monthly laundry budget.

|| Warning: The refill amount cannot be set to 0 and must always be higher than the refill limit.

Refill limit The limit that the balance cannot fall below ensures you always have enough funds in your wallet. If you do not want to refill the wallet until the balance is fully used, uncheck the "auto-refill"-checkbox, and tap save.

Auto-refill If enabled, the app will refill based on the previous settings only when you attempt to pay with insufficient balance. You will still be notified of the refill. If disabled, the app will redirect you to the settings page to manually approve the refill when funds are insufficient.

| If you would like to adjust the settings after your initial setup, you can do so by going to "Activities" in your app and clicking the banner that shows your balance.

Question 2

Maytag / Whirlpool Washer Dryer - PRO 400 Harness installation

Accepted Answer

Maytag, Whirlpool Harness PRO400 - Installation guide

This document will walk you through the process of installing your Airwallet Pro400 harness to your Maytag machine. This guide is for the following machines:

This guide is for the following machines:

MHN
MAT
MDG

Click on the link below to go to the PDF

Download PDF

Question 3

Encore harness - Installation guide

Accepted Answer

Airwallet harness installation guide for Encore, Compass Pro, Wascomat and Hero machines

This document will walk you through the process of installing your Airwallet PRO330 to your Electrolux washer and dryers with the 4-pin coin drop connection. This guide is for the following machines:

Encore, Compass Pro, Wascomat, Hero
Front Load Washer
Front Load Dryer
Stack Unit (Required Airwallet units: 2)
Top Load Washer

This document will walk you through the process of installing your Airwallet PRO400 harness to your LG machine.

Click on the link below to go to the PDF

Download PDF

Question 4

LG Harness PRO400 - Installation guide

Accepted Answer

LG Harness PRO400 installation guide for Giant-C, Giant-C Plus & Titan machines

This document will walk you through the process of installing your Airwallet PRO400 harness to your LG machine.

This guide is for the following machines:

Giant-C
Giant-C Plus
Titan

Click on the link below to go to the PDF

Download PDF

LG Washer

Question 5

Airwallet App Guide

Accepted Answer

|| This guide is for new users in the Airwallet app. The guide contains everything from creation of the account to how you make a payment in the laundry room together with different types of features.

Create new user

When you have installed the Airwallet app on your phone, you need to create an account. This is how you do it:

→ Click on "Create new user" → Click on "I consent" → Click on "Accept" → Enter your first name, last name, phone number and your self-selected 4-digit pin code and finish by clicking "Create user" at the bottom of the page. → In the last step there will be sent a "6-digit one-time password" to your phone number that needs to be entered in the middle of the page. Hereafter you can click on Next down below.

| Having trouble receiving the one-time password? Please check out our guide for further assistance: 👉 Didn't receive your SMS verification code?

Create new user

Find your laundry

After creating your account, follow these steps to find your laundry in the app under "Pay":

→ Tap the green button labeled "Find laundry room" → Select your laundry from the list of available options → Once selected, your laundry will be saved in the app

Next, tap the red banner at the top of the screen to add your payment method — this is

Question 6

How can I send a new start signal to the machine?

Accepted Answer

|| If you're having trouble starting the machine after completing your payment, follow the steps below to send a new start signal. ⚠️ Please note: This option is only available within 15 minutes after the payment and only works with certain machine configurations.

Troubleshoot → Tap the machine you paid for by selecting "Trouble? Click here" in the app → Press the blue button labeled "Start again" to begin the troubleshooting process

Open and close the door again → Try opening and closing the machine door again → Wait 10 seconds, then tap the green button labeled "Next" in the app

Select program and press start → Select your desired program on the machine → Press the "Start" button on the machine → After 10 seconds, tap the green button labeled "Next" in the app

We are almost there → Ensure the door is closed, the desired program is selected, and the Start button on the machine has been pressed → Wait 10 seconds, then tap the green button labeled "Start the machine" in the app → The start signal has now been sent to the machine.

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