Q: How does the balance setup work?

There are three options that need to be configured: Refill amount The selected amount will be refilled to the balance if your balance is about to fall below the chosen refill limit. The amount can range from the cost of one wash/dry to a monthly laundry budget. || Warning: The refill amount cannot be set to 0 and must always be higher than the refill limit. Refill limit The limit that the balance cannot fall below ensures you always have enough funds in your wallet. If you do not want to refill the wallet until the balance is fully used, set the value to 0. Auto-refill If enabled, the app will refill based on the previous settings only when you attempt to pay with insufficient balance. You will still be notified of the refill. If disabled, the app will redirect you to the settings page to manually approve the refill when funds are insufficient. | If you would like to adjust the settings after your initial setup, you can do so by going to "Activities" in your app and clicking the banner that shows your balance.

Question 1

How does the balance setup work?

Accepted Answer

There are three options that need to be configured:

Refill amount The selected amount will be refilled to the balance if your balance is about to fall below the chosen refill limit. The amount can range from the cost of one wash/dry to a monthly laundry budget.

|| Warning: The refill amount cannot be set to 0 and must always be higher than the refill limit.

Refill limit The limit that the balance cannot fall below ensures you always have enough funds in your wallet. If you do not want to refill the wallet until the balance is fully used, set the value to 0.

Auto-refill If enabled, the app will refill based on the previous settings only when you attempt to pay with insufficient balance. You will still be notified of the refill. If disabled, the app will redirect you to the settings page to manually approve the refill when funds are insufficient.

| If you would like to adjust the settings after your initial setup, you can do so by going to "Activities" in your app and clicking the banner that shows your balance.

Question 2

How can I send a new start signal to the machine?

Accepted Answer

| On a majority of the machines, it is possible to start the machine again for free within the first 15 minutes after the payment.

When your payment has been received and the washing machine does not start, you can use the option Trouble? Click here

Afterward, a pop-up tab will appear, allowing you to choose the Start again option.

Start again

Question 3

Airwallet PRO310 to PRO330 - Installation guide

Accepted Answer

Airwallet PRO310 to PRO330

Installation guides

This installation guide works for Airwallet PRO boxes from PRO310 to PRO330

Click on the link below to go to the PDF

Download PDF

Question 4

Airwallet App Guide

Accepted Answer

|| This guide is for new users in the Airwallet app. The guide contains everything from creation of the account to how you make a payment in the laundry room together with different types of features.

Create new user

When you have installed the Airwallet app on your phone, you need to create an account. This is how you do it:

→ Click on "Create new user" → Click on "I consent" → Click on "Accept" → Enter your first name, last name, phone number and your self-selected 4-digit pin code and finish by clicking "Create user" at the bottom of the page. → In the last step there will be sent a "6-digit verification code" to your phone number that needs to be entered in the middle of the page. Hereafter you can click on Next down below.

Create new user

Adding payment method

Efter creation of your Airwallet account, you need to enter your payment method. This is how you do it:

→ Choose "Payment method" → Click in the white field → Choose "Payment card" → Enter your card information and end by clicking "Save" at the bottom of the page

Adding payment method

Wallet settings

After entering your payment method, you will be redirected to the wallet settings of the Airwallet app. You can also go to the settings manually by:

→ Go to "

Question 5

Why can’t I connect to the machine I want to use?

Accepted Answer

If you cannot connect to the machine, it often has something to do with the Bluetooth® wireless technology connection from the phone to the machine. To solve that problem you can:

Make sure you are in the laundry. You can only pay for machines within a 10-30 meter radius.
Make sure the machine is ready to receive payment by closing the door and selecting a program.
If you have an Android phone and it cannot connect to any of the machines in the laundry, it may be because the phone has reached its limit of how many devices it can connect to. To solve the problem go to Settings → choose Apps → Click on the button to sort your apps → enable Show system apps → choose Bluetooth → click Storage → click Clear data
Make sure the machine is powered. For example, check that there is light in the display on the machine.

If it does not solve the problem, contact Airwallet at contact@airwallet.net or ${color}[#29e1b4](+45 7870 9999).

Question 6

I paid for a machine, but it does not start. What can I do?

Accepted Answer

On most machines, you can select it again in the app and send it a new start signal free of charge the first 15 minutes after your purchase. How to send a new start signal: https://wiser.airwallet.net/en/article/how-can-i-send-a-new-start-signal-to-the-machine-dbo7kj/

If this isn’t an option please contact Airwallet at ${color}[#29e1b4](+45 7870 9999) or ${color}#29e1b4 and have your transaction ID or phone number ready, you can find the transaction ID on the receipt in the app.

If you cannot find your receipt, it is probably because you have only booked the machine but have not paid for it yet. You only pay for the machine when you start it.
If you need a refund, the amount will be returned to your account within 5-10 business days.

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