Coupons
How to use Coupons
Coupons can be a great way to maintain loyal users of your laundries, increase the adoption of new users, or gain new users. Start by creating a new coupon The ‘coupon’ page can be found in the ‘Settings’ menu. Here you can create a new coupon. To create a new coupon you have to fill in the following fields: Coupon Name: Select a great name for your coupon, this will be shown on the app users ‘Coupon’ page, and when the coupon is applied to purchases. Type:Some readersDoes purchases I apply a coupon on, count in my usage?
If a purchase is completely free (discounted by 100%), meaning no money is taken from your wallet for the purchase, then this purchase will not be considered as a cycle in the 'Every X start' program. However, if the purchase receives a partial discount, such as 50%, it will be counted as a cycle in the 'Every X start'. Imagine creating a Airwallet coupon that functions like a traditional punch card, where laundry users receive every tenth cycle for free. Here's how to set up that coupon:Few readersCan I edit my coupons?
You can edit basic details on your coupons such as names, happy hour time slots, trigger type, etc. Most edit rights are unavailable because larger amounts of coupon tracking data are created to monitor usage for the users.Few readersCan I combine multiple coupons on the same purchase?
No, you can only apply one coupon when making a purchase.Few readers
Creating user & logging in
Why do I have to provide Stripe with sensitive information while using Airwallet?
Stripe is required to collect and maintain information on all Stripe account holders due to "Know Your Customer" (KYC) obligations for payments. These obligations are in place to prevent financial system abuse, provide potential customers with clear and useful information, and protect businesses from material loss. You can read more on that here. (https://support.stripe.com/questions/passport-id-or-drivers-license-upload-requiFew readersHow can I give free access to laundry to my employees? (Test user)
The test user feature gives technicians, owners, janitors or cleaning personnel free access to machines. The app functions in the same way as it does for any regular user, but with the added benefit that payments will not be processed, allowing for easy testing and free cycles for employees. To create a test user login to your dashboard at: https://airwallet.net/ Once inside of your profile, search for the phone number that is connected to account of the future test user (https://storagFew readersHow can I give access to the Airwallet dashboard to my colleagues? (Add team member/Add login)
To give access to your team members, follow these steps: Log in to the Airwallet dashboard at: https://airwallet.net/ Navigate to 'Settings' and select 'Team members.' 3. Click on 'Add member.' 4. Choose the type of access you would like to provide to your team member. If you are unsFew readersWhere do I have to register to be able to buy washing and drying in my shared laundry?
If you are a user of a shared laundry, download the Airwallet app at: It can be found in: App Store Google Play AppGalleryFew readersWhy do I need to fill out the information about my business and upload a photo ID?
Our payment provider Stripe needs documentation on the company’s owners or representatives with more than 25% ownership in the company. The information is used to ensure that Airwallet cannot be used for money laundering or finance terrorism.Few readersI cannot log in to the dashboard, why?
There can be several causes for problems with login on the dashboard: Make sure you are on the correct login page: admin.airwallet.net Have you previously created a user, or is it your first time today? Did you enter the correct email address for your user? You can reset your password for the dashboard by pressing the ‘forgot?’ next to the password entry field. If this has not solved the problem, contact Airwallet aFew readersWhere do I pay for Airwallet?
Your payment information must be filled in on the dashboard on the Billing page. You can choose between invoice and card payment. If you recently created your user, the billing page is not ready to be filled in, as we must first register how many machines your location has been created with. Contact Airwallet at [email protected] or +45 7870 9999 if you have problems completing billing.Few readersCan multiple users access the same dashboard?
Yes, with the function "Team members", several logins can be made. Follow this article to learn how.Few readersWhy do I have to name the devices and the location?
When you name your locations and devices, the information is used in the app to give your users an overview of which of your locations they are in and which machines they can choose from. Remember this when naming device and locations: Make names short but meaningful. A good name for a location can be the address of the laundry or the name of the laundry. A good name for the device matches the machine it is installed on, making it easy and quick for the user to identify which machine theFew readersWhen I create an Airwallet device, how do I know what settings to set it up with?
How the device should be set up on the dashboard depends on the machine and how it has been installed. Ask your local Airwallet distributor for help, or contact Airwallet at [email protected] or +45 7870 9999.Few readersThe dashboard does not look correct, what can I do?
If this is the case, try opening the dashboard in another browser. We support Google Chrome, Microsoft Edge, and Safari. If this has not solved the issue, contact Airwallet at [email protected] or +45 7870 9999.Few readersIn which bank account are the transactions deposited?
The transactions are transferred monthly to the IBAN that has been specified during the creation of the dashboard. The IBAN can be changed on the ‘Account’ page. If you want multiple bank accounts in your dashboard, you can follow this guide.Few readersWhen am I approved to receive payments from Airwallet?
You are approved for payouts when there are no longer any warning fields on the dashboard. These are marked in orange and will appear first when you log in. There may be a risk that your company information or photo ID will not be approved the first time. If this is the case, the dashboard will still demand this. The approval usually takes 1-2 hours.Few readersWhere can I find my 'IBAN code'?
IBAN stands for International Bank Account Number and can be found on your online bank. If you are in doubt about where your IBAN number is on your online bank, you can contact your bank and have it handed out.Few readersWhen should I create a new location?
You must create a new location on your dashboard when: You have purchased the Airwallet devices for another property or location. The devices are installed on machines that are not in the same room or are out of range +20-30m.Few readersI do not have access to my dashboard and have purchased Airwallet from a distributor, can I have access?
Yes, if you own the laundry, you can have access to your dashboard. Contact your distributor and ask to have the dashboard handed over to your email address. If the dashboard has already been created with your email address, you can always have a new password sent to your dashboard user by pressing ‘Forgot?’ in the password field.Few readers
Dashboard in use
Team member roles
Owner An owner has read/write access to everything and can delete the main account if needed. Editor An editor has read/write access to all aspects of the system, except for the ability to delete the main account. Technician Technicians have read/write access to the following areas: actions, locations, booking settings, machines, and terminals, and they can also create new customer accounts. Additionally, they have the privilege to activate new Airwallet units. A technician does nFew readersHow can I create a credit payment user?
To create a credit payment user goes to the specific location the user will be using the feature at. Click on the icon called 'Create credit payment user' Fill in: User ID (this option is required, choose ID that you use to idFew readersHow can I change the opening hours at a location?
To change the opening hours on a location, log in to the Airwallet dashboard at: Airwallet.net Once you have logged into your dashboard go to 'My locations'. → Choose the location to which you want to apply the chFew readersHow can I add multiple bank accounts to my dashboard?
To add extra bank account details: Log in to the dashboard: admin.airwallet.net Go to Settings Choose Account Click Add payout bank account and fill in bank details Click Add (https://storage.crispFew readersWhat type of 'Actions' can I receive from the Airwallet dashboard?
This article provides a guide on the different types of notifications ("Actions") that the Airwallet Dashboard can send you, to ensure you stay informed about your laundry equipment's status and maintenance needs. Maintenance is due An Action is triggered for servicing the machine when its maintenance counter exceeds 1000 cycles, with the default setting at 1000 cycles. Out of soap When the soap usage counter of a machine goes beyond its limit, an Action for refilling the machine withFew readersSupport cases managed by Airwallet
Support Cases Managed by Airwallet Airwallet provides comprehensive support to all users of your laundry facility by default. This includes live chat assistance, where our team offers guidance on using the Airwallet app and general help as needed. Our support also includes processing refunds for eligible users. When the Airwallet Customer Success team handles a refund request, each case is carefully reviewed on an individual basis to ensure that only accurate refunds are processed. The revFew readersHow can I update my payout bank information?
Login to your account at: https://airwallet.net/ Go to 'Settings' 'Account' Click on the banner showing your current bank details Fill in the updated information Click 'Update'Few readersA user has had a problem, how do I refund the transaction?
When a user has had a problem, you must: Obtain the transaction ID of the transaction that was incorrect. The user can find it on the receipt they receive when they make a transaction. The receipt is also saved in the ‘receipts’ menu. This ID can be compared to the transaction IDs on the dashboard. Click on ‘refund’ next to the transaction you want to refund. The amount will be in the user’s bank account within 5-10 business days.Some readersCan I change the prices or names of the machines?
Yes, you can. If you have not set it correctly from the start, or just want to change the price – follow this guide: Log in to the dashboard: admin.airwallet.net Select ‘Your locations’ and select the location you want to edit machines on Select the machine by pressing it Change the price or name Press ‘save changes’Few readersI would like to have Airwallet in another location, how does this work?
If you have decided to expand Airwallet to more locations, it is super easy to create one more location on the dashboard. Log in to the dashboard: admin.airwallet.net Select ‘Your locations’ Select ‘New location’ and choose the name of your new location. Create your new machines at this location Transactions will go into the same bank account as it does now and there will now be another location at your monthly settlement.Few readersWhen will the money be paid out to my bank account?
You must first make sure that you are approved to receive payments. This is done by logging into the dashboard. If there are no orange warning fields, you have been approved or are being verified. The money is transferred to your bank account with arrival on the first banking day of each month. The payment provider Stripe reserves funds from the last ~ 5 days before the payout to cover refunds and disputes that may arise in the coming period. The reserved funds are added to the following paFew readersWhy are there some transactions on the dashboard listed as 'test' in Transaction ID?
Airwallet distributors and installers can be granted a test user account to test the system during installation or in connection with the troubleshooting of the machines. To give you transparency, we show you when tests have been performed on your machines. If you have questions regarding this contact Airwallet at [email protected] or +45 7870 9999. Can I also have the monthly settlement sent to my bookkeeper etc.? Yes, this is done by: Log in to the dashboard: admin.airwalletFew readersHow do I change the currency of my account?
This cannot be done from the dashboard. If you created the dashboard in the wrong currency by mistake, you can delete your dashboard and create a new one. If you already had live transactions from app users, please contact Airwallet at [email protected] or +45 7870 9999, and state your email address and the currency you want to change your dashboard too. Can I also have the monthly settlement sent to my bookkeeper etc.? Yes, this is done by: Log in to the dashboard: admin.airwFew readersSome of my users need to be able to use Airwallet for free, how can this be done?
If you have a janitor or cleaning assistant who needs free access to your machines, you must: Create the user normally in the Airwallet app. Send the telephone numbers that should be able to wash free of charge to [email protected] from the same email address you created the dashboard with. The app will work in the same way, but the payments will not be sent to the payment processor.Few readersMy Airwallet dashboard needs to be handed over to someone else, how is that done?
If the dashboard is to be transferred to another owner of the same company as before, you can change the email login to the dashboard. This is done by: Log in to the dashboard: admin.airwallet.net Go to ‘Account’ Press ‘Change email’ Enter the email address of the new administrator The new administrator can reset the password by pressing forgot? In the password field on the login page. If the dashboard is to be transferred to another company, a new dashFew readersCan I have the monthly statement/invoice sent to my accountant, etc.?
Yes, this can be done by: Logging into the dashboard at admin.airwallet.net Go to 'Settings' Choose 'Team members' Click 'Add member' Choose 'Bookkeeper' In the field 'Email address' enter the email addresses of the person you want the statementFew readers
The monthly settlement
Is there VAT on my revenue from Airwallet?
Generally, the income from the Airwallet is subject to VAT. If you are in doubt about this, contact your accountant.Few readersWhy do my monthly settlements and dashboard not match?
If you cannot get your monthly settlements and the data from the dashboard to match, you can check the following list: Have you searched with the filter Status = Completed? We only payout transactions that have been completed. If you in the most recent period, have refunded a transaction from a previous period, it will be deducted from your most recent period. Does the period from the settlement match the period you have chosen on the dashboard? The intersection of the periods is rarely aFew readersWhy have I not received a settlement for the past month?
The settlement is only sent out when there has been a payout. If your account has not been approved for payouts, or there have been no transactions in the previous period, you will not receive a settlement.Few readersWhy are some locations missing from my settlement?
The settlement only includes locations with transactions, so if you have created a location that has not yet been used, or is under renovation, it will not be shown on your settlement.Few readersHow can I see which transactions are part of my settlement?
As the payout generation within the Stripe system relies on the number of payments processed by their internal deadline, precise payout dates are challenging to determine. To address this, we have introduced payout IDs. These IDs automatically organize transactions included in a specific settlment. Where can I find the payout ID? Login to your account at: https://airwallet.net/ Go to 'Settings' and choose 'Settlements' (https://storage.crisp.chat/users/helpdesk/website/8fbd610fFew readers
Booking system
How do I enable the booking system at my location?
The booking system is enabled by default when you create a location. If you have a location created before the booking system was launched, you can go to your location on the dashboard and enable it on your location To activate the booking system, you have to click into the box and when booking is made active on a location, the box would be filled with green with a tick inside. Then your booking system is activated on the location. How to enable booking system on location (https://storagFew readersHow do I change the settings for the booking system?
The default settings for the booking system are: The timeslots are 2 hours Other users cannot start the machine 0-30 minutes before a booking. Other users are told not to start a program that does not end before the booking 30-45 minutes before. Users can only have 2 future bookings per. machine. The timeslots start at 06.00 and end at 22.00 The machine will be available to all users if it has not been started within the first 15 minutes of the period. All these settings can be cFew readersHow do I disable the booking system from my location?
If your users should not be able to use the booking system, you can disable it on the dashboard on the location you want to remove the booking system from This is done by going to the location and then selecting the blue box with the 3 dots. Here you will get an option called Booking settings' Booking settings Below you can disable the booking system for washing machines,Few readersHow can I enable/disable booking system for my location?
To either enable or disable booking it is necessary to go to the specific location on the AirWallet dashboard. Once in the specific location, click on the three dots icon and choose 'Booking settings' Under the headlineFew readers
Understanding Your Payout Schedule and Revenue Collection
How Does the Payout Schedule Work? Our payout system ensures that you receive your funds reliably and on time. Here’s how it works: Transaction Processing: When a customer makes a payment, the transaction is processed by Stripe, and the funds are initially held in your Stripe account balance. 7-Day Holding Period: Funds from each transaction are held for 7 days. For example, transactions on August 1st will be eligible for payout on August 8th, and transactions on August 2ndSome readersHow can I change the Airwallet dashboard account information?
Changing the log-in information To change the login information go to the Airwallet dashboard at: admin.airwallet.net (If you can not access your dashboard, contact Airwallet's support at [email protected] or +45 7870 9999) Once you have logged into your dashboard: → Go to 'Settings'. → Choose 'Account' → Click on the three dots in the blue field to accFew readersHow to verify Airwallet Account
To fill out the needed information, you have to: → Go to Airwallet dashboard under Overview → Go to the company representative and click Edit (https://storage.crisp.chat/users/helpdesk/website/Few readersHow do I enter booking settings?
How to enter: Go to your dashboard at: https://admin.airwallet.net/sign-in Go to My locations Go to My locations Choose a specific location Click on three dots icon Click on three dots icon (https://storage.crisp.chat/users/helpdesk/website/8fbd610f32d91000/untitled-design-441nob0Few readersHow do I enter location settings?
Location settings How to enter: Go to your dashboard at https://admin.airwallet.net Go to 'My locations' Choose a location Click on three dots icon Choose 'Location settings' (https://storage.crisp.chat/users/helpdesk/website/8fbd610f32d91000/untitled-design-47145lm7k.Few readers